Improving your Listening and Helping Skills


Enrolment Requirements

No previous experience or qualifications are required.

What will I learn on this course?

    Are you a Good Listener, someone whom people turn to for support and advice, at work or just within your circle of family and friends?
    Just as all workplaces need staff proficient in “first aid”, counselling guru John McLeod suggests that they also need people with “embedded counselling” know-how – a repertoire of listening and helping skills which can provide emphathic listening and emotional to support both colleagues and clients/customers.
    This course provides an introduction to basics of embedded counselling with topics including:
    • What’s different about “embedded counselling”?
    • How do we listen?
    • Confidentiality: What do we mean by “boundaries”?
    • How can we create a supportive environment?
    • What’s the difference between Giving Support and Giving Advice? And does it matter?

Assessment and Awarding Body: non-accredited

Your tutor will assess and record your progress through the completion of short activities and handouts in the sessions.


It is desirable that you attend all three of the sessions in order to get the maximum benefit from the course.

What else do I need to know?

It’s hoped that there will be follow-up courses dealing with specific occupations/situations.

What could I do next?

Though a “stand-alone” course, it will serve as a good introduction to the skills and techniques used in counselling.
Participants might want to progress to the Certificate in Counselling Skills Level 2. From there, you could move to the Level 3 and then to a HE Degree or Diploma in Counselling Skills which would allow you to work as a fully-qualified paid counsellor.


Course Start Date(s)

Various - please see prospectus for further details.

Course Length

5 sessions

Course Price

Full Fee

Discounted Fee

Full Concession

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